They never paid me rent after 4 months!

I have a few rental properties and I rented one to a tenant in the Bronx who had City FHEPS. They paid the first 4 months up front and I received a $4300 bonus. The paperwork and processing took so long and it was a nightmare which is probably why they pay a $4300 bonus which you can use to buy a year supply of Tylenol. This program will only cause a landlord headaches. After the 4th month I didn’t receive any rent. I can’t even reach anyone on the phone who works for City FHEPS, and 311 is useless. To date I haven’t received any rent and it is impossible to evict a tenant in NYC. This has been one of my worse decisions as a landlord.